Digital Product Lead

6 days ago


West Bromwich, Sandwell, United Kingdom Gleeson Recruitment Group Full time
About the Role:

Gleeson Recruitment Group is seeking a skilled Digital Product Owner to join a leading business based in the Birmingham area. As a key member of the Digital Delivery Team, you will be responsible for delivering digital and automation solutions across the business.

Key Responsibilities:
  • Product Owner for the website and applications
  • Communicate with stakeholders at all levels
  • Drive improvements in customer experience
  • Work alongside the telephony team to assess and translate data

Requirements:
  • Proven experience in reducing demand within an operational/contact centre environment
  • Strong analytical skills
  • Experience in automation and robotics is desirable

About the Business:

The Digital Delivery Team is accountable for the delivery of digital and automation across the business, including strategy, transformation, new functionality, maintenance, and optimisation. The team strives to build core capability and journeys across the digital and automation estate to deliver the best outcomes for customers and the company.

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