Academic Quality Assurance Manager

2 months ago

SouthendonSea, Southend-on-Sea, United Kingdom CV Library Full time
Quality Assurance Manager Job Description

We are seeking a highly skilled Quality Assurance Manager to join our team at CV Library. As a Quality Assurance Manager, you will play a key role in ensuring the highest quality standards across our operations and driving continuous improvement within the business.

Key Responsibilities:
  • Lead the QA department and ensure the effective implementation of existing ISO 9001 QMS, including internal auditing, procedure issue & review, management review, and supplier management.
  • Analysis of performance and quality data to identify trends, underperformance, risk, and opportunities in line with organizational KPIs.
  • Be the customer contact for quality assurance related enquiries and issues.
  • Responsible for QA department activities, including processing, archiving, and dispatch of QA documents to customers.
  • Promote a quality and continuous improvement culture within the business in conjunction with the Group Quality Manager.
  • Work with the Group Quality Manager to improve existing QMS and ensure external audits are carried out successfully.
  • Liaise with suppliers to ensure all quality documentation is received on time and non-conformances are resolved.
  • Ensure non-conformances/customer complaints are followed up and preventative actions implemented.
  • Work closely with the purchasing, goods in, and stock control to ensure deliveries are booked in and processed correctly to ensure traceability and supplier performance.
  • Assist with annual stock take in conjunction with other members of SMT.
  • Assist with any other company projects as required.
Benefits:
  • Annual bonus based on performance
  • Life assurance
  • Enhanced maternity and paternity pay
  • Taste Card
  • Free mortgage, legal, and health advice
  • Annual health screenings
  • Pension
  • Development opportunities
  • Access to mental health first aiders
  • Employee Referral Programme
  • 33 days holiday
  • Competitive salary

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