RM Education Support Engineer

3 weeks ago


London, Greater London, United Kingdom RM Education Limited Full time
Empower Education through Innovative Technology
RM Education Limited has a rich history of innovation in education technology spanning over four decades. Our extensive global reach supports over 10 million students across 115 countries.

The Ideal Candidate
As an IT Support Engineer at RM Education Limited, you will be responsible for delivering top-notch support services to our education clients. This includes working in tandem with our service desk team to ensure seamless support delivery and meeting critical Service Level Agreement (SLA) targets. Key duties will encompass troubleshooting complex IT issues and guiding users with limited technical expertise.

Primary Accountabilities
- Representing RM Education as the main point of contact for customers
- Supporting the service desk in resolving user inquiries
- Providing expert technical assistance to school-based users

Essential Requirements
- Maintenance and support of desktop and mobile devices
- Effective peripheral equipment management
- Basic wired and wireless network configurations
- Proficiency in Microsoft 365 and/or Google Workspace

What You'll Gain
£50,000 - £70,000 per annum
Comprehensive private health cover
Life insurance protection
A Group Personal Pension Plan with enhanced employer contributions

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