Training Specialist

5 days ago

Watford, Hertfordshire, United Kingdom Allwyn UK Full time
{"h1": "Customer Service Trainer", "p": "At Allwyn UK, we're on a mission to create a better National Lottery experience for our customers. As a Customer Service Trainer, you'll play a crucial role in delivering exceptional service to our customers and retailers through engaging training programs.

Your key responsibilities will include creating and designing training materials, developing an annual training plan, and delivering training events to ensure our colleagues have the skills and knowledge needed to provide outstanding service.

If you're passionate about customer service, have experience in training design and delivery, and are skilled in using Microsoft and Google Suite, we'd love to hear from you.

As a valued member of our team, you'll enjoy a range of benefits, including 34 days paid leave, life insurance, and a pension scheme.

So why wait? Apply now to join our team and help us create a better National Lottery experience for our customers.

**Key Skills and Experience:**

* Experienced in training design and delivery in a customer service environment
* Ability to use Microsoft and Google Suite
* Expert knowledge of learning styles and the ability to identify and match them to appropriate delivery techniques
* Ability to successfully use a range of training media
* Experienced in group training
* Delivery focused, resilient, and persistent in finding solutions and innovation to deliver results and commitments
* Organised and planner – ability to develop and deliver against a clear roadmap of training and quality activities
* Flexible and adapts to changes – adjusts quickly to changing priorities and conditions. Copes effectively with complexity and change
* Strong influencing skills - working across multi operational and stakeholder groups to build consensus and plans to support operational training and quality delivery
* Strong communication skills - verbal and written

**Benefits:**

* 34 days paid leave
* 2 x Life Days
* 4 x Salary of Life Insurance
* Pension: We'll contribute 8.5%
* BUPA
* £500 wellness allowance
* Income Protection

**How to Apply:**

If you're interested in this exciting opportunity, please submit your application, including your CV and a cover letter, to [insert contact information]. We can't wait to hear from you

**Equal Opportunities Employer:**

Allwyn UK is an Equal Opportunities Employer and welcomes applications from individuals regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief, and marriage and civil partnerships.

**Data Protection:**

We'll use your personal data to process your application and to contact you about the role. For more information, please see our privacy policy.

**Contact Us:**

If you have any questions or would like to discuss this opportunity further, please don't hesitate to contact us.

Thank you for your interest in this role

Best regards,
[Your Name]"}

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