Telephony Transformation Professional
5 days ago
About Us
">World Wide Technology is a global technology integrator and IT solutions provider, collaborating with OEMs like Cisco and Dell EMC to offer infrastructure security and custom app development services to Fortune 500 companies in various sectors.
">Job Description
">We are seeking an experienced Telephony Transformation Professional to join our team. As a key member of the engineering team, you will play a crucial role in the technical delivery of cloud telephony solutions for HSBC. Your primary responsibility will be to support the transition from on-premise to cloud-hosted voice solutions, ensuring seamless migration journeys for end-users.
">Responsibilities
">- ">
- Play an instrumental role in driving the technology strategy of cloud transformation while providing a seamless migration journey for end users.">
- Collaborate with various HSBC teams to ensure a suitable cloud telephony solution for the bank.">
- Formulate a technical migration path, leveraging automation wherever possible.">
- Ensure compatibility between on-prem and cloud solutions, including physical phones.">
- Work to deploy a flexible BYOC (Bring Your Own Carrier) solution as part of our cloud telephony journey.">
Requirements
">To succeed in this role, you should have:
">- ">
- Previous experience in migrating from on-prem/deploying to UCaaS solutions (Zoom, MS, Cisco etc) preferably in the Financial Services industry or global corporate service provider.">
- Working knowledge of telephony specific complexities such as dial plan.">
- Experience of common UC platforms such as SBCs, PBXs etc.">
- Working knowledge of networking for voice/UC solutions including but not limited to SaaS Proxy, network optimization including QoS, Firewalls.">
- Experience of developing automation solutions.">
- Positive and professional attitude, team player, flexible and adaptable, open to change(s).">
- Ability to communicate technical subject matter to non-technical stakeholders.">
- Previous experience of delivering an excellent customer service.">
Salary
">The estimated salary for this role is £65,000 per annum, based on industry standards and location.
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