Service Engineer AV Systems

3 days ago


Maidenhead, Windsor and Maidenhead, United Kingdom Unified Support Ltd Full time

Role Summary:

We are seeking a skilled Service Engineer AV Systems to join our team at Unified Support Ltd.

The successful candidate will be responsible for providing field-based service and support to our clients, working on their initiative as part of a service team. The role involves servicing and supporting audio-visual, video conferencing, pro audio, and control equipment.

Salary Information: We offer a competitive salary in the range of £40,000 - £55,000 per annum, depending on experience.

About the Role: As an Audio Visual Systems Technician, you will be responsible for the safe and correct diagnosis of faults, removal, repair, test, implementation, and operation of all aspects of audio-visual, video conference, display, and presentation technologies. This includes carrying out preventative maintenance visits and training end users where required at PM visits.

Key Responsibilities: Our ideal candidate will have a technical understanding of AV systems and service within a corporate environment. Key responsibilities include onsite work (80%), which may involve Audio (Program and Speech, DSP based systems), Projection and Display Devices, Custom Control Systems, Audio and Video Conferencing, Digital Signage Systems, Video Wall Display Systems, IPTV, Live Event Work, and more.

Accountabilities Include: Knowledge & Key Skills. You will need to communicate with customers and site contacts, adhere to site rules, procedures, and H&S, and provide adhoc On-site Tech cover - annual leave, sickness. In office work (20%) includes completing post-job and PM reports, proving phone/email tech support, product research and development for client requirements, and continue with PDP and applicable training.

Essential Requirements: 4 years audio-visual experience - installation/onsite/tech support is essential, as well as the ability to terminate cables (particularly Cat5/6, RS232 and Audio TRS). Good communication skills, numeracy, and written skills are also required. You must be well organised with the ability to prioritise workload effectively whilst dealing with clients pro-actively.

Desirable Qualifications: AVIXA CTS is highly desirable, as well as Crestron P101, Extron School of AV, Cisco CCIP, Microsoft Teams core skills, and networking knowledge including Dante/AES67 in respect to QoS/PTP/IGMP.



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