Senior Claims Adjuster
4 weeks ago
We are seeking an experienced Senior Claims Adjuster to join our London Wholesale Casualty Claims team. As a key member of our team, you will be responsible for managing a portfolio of mid to high value claims across various jurisdictions, including Canada, Australia, Italy, UK&I, and the US.
Key Responsibilities:- Manage a portfolio of mid to high value claims, including proactive case management and regular engagement with stakeholders.
- Attend ADR settlement forums and costs containment responsibility.
- Analyse policy covers across the LW Casualty book to ensure appropriate application and allocation.
- Report to Senior Internal Management for high value, catastrophic, and contentious claims/events.
- Timely and accurate management of case and block file reserves.
- Develop and maintain effective relationships with Underwriters, Actuaries, Senior Management, and internal/external stakeholders.
- Act as a reference point for Claims Adjusters within the London and Ipswich teams.
- Oversight of Third Party Administrator and Cover Holder partners across all territories.
- Effective Litigation management and spend control.
- Monitoring and adjusting DA funds for high volume accounts.
- Working with Offshore/Shared Services to ensure delivery of agreed service.
- Periodic status delivery to Underwriters and Actuaries of portfolio trends and large or contentious claim developments.
- Attending new business meetings and presentations to deliver claims philosophy.
- Preparing for and presenting large claim activity to the Management/Leadership team.
- Effective diary management.
- Managing static and inactive claims across the wider team as required.
- Engaging with project groups to facilitate business improvement or product enhancement.
- A truly client-first mindset.
- International casualty claims adjusting experience within the Lloyds of London and company markets, including US.
- Able to demonstrate proactivity and technical capability in the management of high value losses.
- Persuasive communicator able to adapt to different audiences and stakeholders.
- Excellent organisational skills.
- Happy to work on team activities or individually.
- Competent in all Microsoft suite products.
- Innovative mindset – ability to find successful solutions.
- High level of numeracy and attention to detail.
- Willingness to show pragmatism when required.
- Hold accountability – seeking guidance or authority when uncertain.
- Committed to achieving excellence.
- Ability to prioritise tasks and responsibilities.
- Educated to A Level standard minimum, or equivalent.
- Comprehensive knowledge of ECF2, the Lloyds market, International Casualty claims, including TPA work, Vendor Management, and other GL lines.
AXA XL is the P&C and specialty risk division of AXA, known for solving complex risks. We combine a comprehensive and efficient capital platform, data-driven insights, leading technology, and the best talent in an agile and inclusive workspace, empowered to deliver top client service across all our lines of business.
We partner with those who move the world forward, using an innovative and flexible approach to risk solutions. Our team is committed to achieving excellence and delivering exceptional results.
We are an equal opportunities employer and welcome applications from diverse candidates. If you are a motivated and experienced professional looking for a new challenge, please submit your application.
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