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Service and Maintenance Technician

2 months ago


Milton Keynes, Milton Keynes, United Kingdom Rock managed services Full time

Job Title:
Service and Repair Gas Engineer

Location:
Inverness

Salary:
Base salary of £43,733

Job Type:
Permanent

Job Overview:
We are seeking a highly motivated and skilled Service and Repair Gas Engineer to join our dynamic team. This role involves working in your local area, providing top-notch service to our valued customers. If you thrive in a field-based role and enjoy problem-solving, this is the perfect opportunity for you.

Key Responsibilities:
Conducting maintenance and repair services on a variety of equipment in customers' homes.

Key Responsibilities:
Utilising state-of-the-art fault-finding equipment to diagnose issues effectively.

Key Responsibilities:
Upselling and fitting additional products as required to enhance the customer experience.

Key Responsibilities:
Managing your work schedule efficiently to cover 6-8 jobs per day within your local area.

Key Responsibilities:
Providing exceptional customer service and maintaining a professional image in all interactions.

Induction and Training:

Induction:
8 days of classroom-based training.

First Day:
Arrange your own transport; travel expenses will be reimbursed (keep receipts).

Support and Monitoring (S&M):
Ongoing support and monitoring for the first 2-3 weeks to ensure you are comfortable and proficient in your role as a Gas Engineer.

Perks and Benefits:

Base Salary:
£43,733 per annum.

Location Allowance (LWA):
Up to £6,000, dependent on area.

Bonus Scheme:
Uncapped earnings potential through our quarterly bonus scheme. Average earnings are around £54,000, with higher potential for those who excel in upselling and additional product fitting.

Work Schedule:
40-hour working week, spread over 5 days. Shifts can start as early as 7am and end as late as 8pm, with weekends considered core working hours. Shift patterns are provided 6 weeks in advance with an option to input shift preferences.

Overtime (OT):
Paid at time and a half.

Annual Leave:
33 days, including bank holidays.

Company Discounts:
Available on various products and services.

Pension Scheme:
Generous contributions from the company.

Private Healthcare:
Comprehensive coverage.

Equipment Provided:
Van (business use only), stock, fuel card, branded uniforms, and access to a national technical helpdesk.