IT Technical Operations Assistant

3 weeks ago


Bristol, Bristol, United Kingdom One Big Circle Ltd Full time
Job Description

We are seeking an experienced IT Technical Operations Assistant to join our team at One Big Circle Ltd in Bristol. As a key member of our IT department, you will be responsible for providing technical support and ensuring the reliable operation of our IT systems.

About the Role

This role involves providing technical assistance to staff, maintaining IT equipment, patching servers, and ensuring the overall reliability of our IT infrastructure.

Key Responsibilities
  • Provide first-line technical support to colleagues, assisting with hardware and software issues.
  • Troubleshoot technical problems related to desktops, laptops, printers, and servers.
  • Assist in the installation, configuration, and updates of software applications.
  • Help with the setup, maintenance, and inventory management of IT hardware.
  • Support users in account setups, password resets, and general IT inquiries.
  • Maintain accurate records and documentation of IT systems, procedures, and user requests.
  • Assist in enforcing IT security policies and best practices.
Requirements

To be successful in this role, you will need:

  • A basic knowledge of operating systems (macOS, Windows, Linux) and familiarity with hardware and network components.
  • The ability to work well in a team and collaborate with other IT staff.
Benefits

We offer a range of benefits to support your career development and overall well-being:

  • Auto-enrolment pension scheme.
  • 25 days holiday plus bank holidays.
  • Life assurance.
  • Private healthcare cover.
  • Work-related training courses as required.
  • Complimentary snacks and refreshments including fresh fruit.
  • Office-centric role with flexible working and the option of one day per week from home.
  • Access to bike-to-work scheme.
  • Secure bike storage and shower facilities.
  • Social events.


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