Mail Room Support Team Member

2 days ago


London, Greater London, United Kingdom Ricoh Full time

Ricoh is a global technology business, born in print. We design and manufacture graphic solutions that transform communications.

We are seeking a highly skilled Mail Room Support Team Member to join our team in London, EC2V.

The successful candidate will be responsible for delivering an efficient and responsive business process service to customers, meeting agreed SLAs and customer satisfaction.

About this role:

This position involves delivering an efficient and responsive business process service to the customer, to meet agreed SLAs and customer satisfaction.

The ideal candidate will have strong IT literacy, team-oriented skills, and excellent communication skills, both verbal and in writing.

Key responsibilities:

  • Deliver an efficient and responsive business process service to the customer, to meet agreed SLAs and customer satisfaction.
  • Help solve operational problems quickly and efficiently to ensure the most efficient service is provided.
  • Build relationships with users and manage their perception and expectations, including resolving immediate/simple operational problems to ensure the best levels of customer service are delivered.
  • Carry out any reasonable request from the line manager to meet the business needs and client expectations.

Salary and benefits:

This role offers a basic salary of £25,500, plus bonus and large company benefits.

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