Senior Technical Adoption Specialist

2 months ago

London, Greater London, United Kingdom Cisco Full time

About Cisco

Cisco is a leading technology company that enables organizations to deliver exceptional customer and employee experiences. Our innovative platform empowers businesses to drive impactful outcomes on a global scale.

About the Role

As a Technical Adoption Manager, you will play a critical role in ensuring our largest customers understand, adopt, and derive maximum value from our platform. Your responsibilities will include:

  • Engaging with customers to enable the adoption of their most business-critical outcomes
  • Coordinating and prioritizing customer use cases for implementation, ensuring alignment with their goals and growing the value of their Cisco infrastructure
  • Serving as the primary point of contact for customer communication to the BU and for critical issues during the engagement
  • Providing hands-on support and training to customers, guiding them through the use case adoption without executing tasks for them
  • Collaborating with sales, engineering, and product teams to address customer needs and feedback
  • Developing documentation and training materials to assist customers in using the platform optimally
  • Resolving technical issues with the customer, with the ability to escalate to relevant teams when necessary
  • Maintaining strong communication with customers, ensuring they are advised and supported throughout their journey

Requirements

To succeed in this role, you will need:

  • Strong technical knowledge of Cisco networking and collaboration tools
  • Existing knowledge of the Cisco platform and typical customer use cases
  • Excellent understanding of how customers use digital platforms for various applications
  • Outstanding communication and organizational skills
  • Ability to translate customer requirements into actionable tasks for engineering teams, support teams, designers, and product managers
  • Experience in training, creating documentation and other collateral, and customer support or management
  • An in-person, practical approach to problem-solving with a strong sense of ownership
  • Preferred: CCIE certification or higher-level education in Computer Science, Networking, Systems Engineering, or a related field

Our Commitment to Diversity and Inclusion

Cisco is committed to creating an inclusive and diverse work environment. We believe that diverse teams make the strongest teams and encourage people from all backgrounds to apply. We are an equal opportunity employer and welcome applications from qualified candidates with arrest and conviction records.

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