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Customer Service Representative

2 months ago

Fulham, Greater London, United Kingdom Hammersmith & Fulham Council Full time
About the Role

We are seeking a highly skilled and customer-focused individual to join our Rental Income team as a Customer Service Adviser. As the first point of contact for residents' enquiries, you will play a pivotal role in providing exceptional service and support to our tenants.

Your key responsibilities will include:

  • Providing accurate and timely information to residents regarding rent and arrears
  • Identifying and addressing potential issues that may impact residents' tenancies
  • Working collaboratively with colleagues to resolve complex issues and provide individualized support

In return, we offer a challenging and varied working environment, opportunities for professional development, and a comprehensive total reward package.

Our People Values

We are committed to creating a workplace that is inclusive, respectful, and supportive of all employees. Our values are:

  • We are fair: We treat everyone with compassion, dignity, and fairness
  • We are caring: We care about our borough and doing things well
  • We are collaborators: We work together for a better society
  • We are driven: We will only settle for the very best
What We Offer

As a valued member of our team, you will have access to a range of benefits, including:

  • A comprehensive total reward package
  • Flexible working arrangements
  • Opportunities for professional development and career progression

We are an equal opportunities employer and welcome applications from diverse candidates. We are committed to creating a workplace that is inclusive and respectful of all employees.