Senior Customer Insights Specialist

3 weeks ago


Nottingham, Nottingham, United Kingdom Nottingham Building Society Careers Full time

Job Summary:

We are seeking a Senior Customer Researcher to join our team at Nottingham Building Society Careers. As a key member of our customer-focused strategy, you will play a crucial role in driving business transformation by deeply understanding current and future customers.

Key Responsibilities:

  • Engage with stakeholders to gather insights on customer experiences, behaviours, and trends.
  • Analyse results to generate actionable insights, informing business strategies aimed at improving customer satisfaction, advocacy, and loyalty.
  • Utilise data and customer feedback to drive business decisions and improve customer outcomes.

Requirements:

  • Profound grasp of customer behaviour and trends.
  • Strategic thinking and problem-solving skills.
  • Excellent communication and stakeholder engagement skills.

What We Offer:

  • A competitive salary of £45,000 - £55,000.
  • A hybrid working arrangement with 2 days per week onsite at our Head Office in Nottingham.
  • The opportunity to work on a brand-new role that will drive business transformation and improve customer outcomes.

How to Apply:

Please apply via the application button which will direct you to our careers site. If you require any adjustments to assist you in applying for this role, please reach out using the contact details attached to the advert.



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