Project Coordinator
4 weeks ago
Key Responsibilities:
- End-to-end coordination of customer delivery, ensuring timely and efficient project execution.
- Effective management of job queues and queries, maintaining open communication with stakeholders.
- Daily interface with Programme Managers, Supervisors, and Delivery Partners, attending regular conference calls to discuss project progress.
- Preparation and submission of daily, weekly, and monthly reports, providing accurate and timely updates on project status.
- Management of planned start dates and completion dates on the internal system, ensuring seamless project execution.
- Acting as an interface with the Program Managers to provide timely and accurate updates, ensuring effective project communication.
- Monitoring and updating internal customer systems, maintaining accurate project records.
- Liaising with the field and management daily, ensuring effective project coordination.
- Handling customer complaints and queries, providing exceptional customer service.
Requirements:
- Proven experience in proactive coordination and developing relationships with key stakeholders.
- Knowledge of telecommunication or civil engineering desirable.
- Able to communicate clearly and consistently, both verbally and in writing.
- Experience of NRSWA standards and guidelines.
- Customer service training desirable.
- Computer literate, with experience in MS Office and database management.
- Flexibility to undertake works outside core working hours.
- Able to work under pressure, with a flexible approach to accommodate operational needs.
Benefits:
- Competitive salary, with traditional benefits like holidays and pension schemes.
- Growth opportunities, with continuous training and upskilling.
- Career progression, with opportunities to advance within the company.
- Exclusive perks, including discounted Virgin Media products.
- Refer a friend bonus, earning up to £1000 for successful referrals.
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