Operational Performance Coordinator

3 days ago


Worcester, Worcestershire, United Kingdom Worcester Polytechnic Institute Full time

Worcester Polytechnic Institute

A dynamic and diverse institution seeks a highly organized individual to serve as the front-line liaison for students, faculty, and staff. The successful candidate will be responsible for managing and overseeing Registrar's Office services, ensuring accurate and up-to-date records for all students enrolled at the institution.

The ideal candidate will possess excellent customer service skills, organizational abilities, and attention to detail. They will also have experience working with student information systems, preferably Workday, and be able to exercise good judgment when dealing with various populations and regulatory issues.

Key Responsibilities:

  1. Front-Line Services Management: Provide exceptional customer service to students, faculty, and staff, answering phone calls, emails, and in-person traffic.
  2. Record Maintenance: Maintain accurate and up-to-date records for all students enrolled at the institution by processing demographic updates, assisting with data entry/cleanup, and processing legal name changes.
  3. Team Support: Ensure that all records are complete and accurate, assist with onboarding new employees, provide backup support for daily processes, and collaborate with Information Technology to improve efficiency.
  4. Work Study Management: Manage a team of between 5-10 student work studies by initiating the hiring process, onboarding and training new work studies, coordinating schedules, and providing first-line contact assistance.
  5. Special Verification Requests: Assist students and staff with special verification requests, creating letters verifying student enrollment status or GPA, processing verification forms, and notarizing documents.

Salary Estimate: $21.25 - $26.01 per hour



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