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Senior Enterprise Architect

1 month ago

London, Greater London, United Kingdom FactSet Full time

Job Title: Senior Enterprise Architect

Job Summary:

We are seeking a highly skilled Senior Enterprise Architect to join our team at FactSet. As a key member of our IT organization, you will be responsible for designing and implementing a comprehensive enterprise tooling architecture and strategy that supports ITSM, monitoring, observability, automation, and delivery management.

Key Responsibilities:

  • Design and oversee the implementation of a comprehensive enterprise tooling architecture and strategy.
  • Ensure that all tools integrate seamlessly with each other and with other enterprise systems.
  • Develop and maintain a roadmap for enterprise tool enhancements and upgrades.
  • Work collaboratively with cross-functional teams to ensure integration of tools across the Enterprise.
  • Optimize existing tooling infrastructure to improve efficiency, reliability, and performance.
  • Implement best practices, industry standards, and frameworks for configuration and usage of enterprise technology tools.
  • Design and oversee the implementation of ITSM tooling solutions that support ITIL-aligned processes.
  • Ensure that ITSM tools integrate seamlessly with other enterprise tools and systems.
  • Support and improve existing tooling implementation programs.
  • Develop and maintain a roadmap for ITSM tool enhancements and upgrades.
  • Stay updated on emerging enterprise technology tools and assess their potential impact and benefit to FactSet.
  • Develop strategies to leverage new tools and technologies to enhance IT service delivery and overall business operations.
  • Lead proof-of-concept initiatives to evaluate new tools and drive their adoption.
  • Continuously improve IT and business processes through effective use of technology tooling.
  • Identify opportunities to automate processes and reduce manual efforts.
  • Collaborate with technology teams to ensure that tools support and enhance service delivery and business operations.
  • Establish governance frameworks to ensure consistent and compliant usage of all enterprise tools.
  • Develop and implement policies and procedures for tool management and usage.
  • Conduct regular audits to ensure compliance with established policies and standards.
  • Provide training and support to technology staff on the effective use of enterprise tools.
  • Serve as a subject matter expert for enterprise tools and related technologies.
  • Collaborate with vendors to ensure that tools meet FactSet's requirements.
  • Manage vendor relationships and service-level agreements (SLAs).
  • Evaluate and select new vendors and tools as needed.
  • Foster a culture of innovation, collaboration, and continuous improvement.

Requirements:

  • Extensive experience (typically 15+ years) in enterprise technology, with a strong focus on management, effectiveness, and architecture.
  • Significant experience in tooling architecture and enterprise systems.
  • Proven expertise in designing, implementing, and managing a variety of enterprise tools such as ServiceNow, Splunk, Jenkins, Puppet, Grafana, and Lightstep.
  • Experience with industry-standard SDLCs, including Agile, Waterfall, and Hybrid.

Critical Skills:

  • Demonstrated ability to integrate and optimize tooling across complex IT environments.
  • Excellent analytical, problem-solving, and strategic thinking skills.
  • Strong communication and interpersonal skills with the ability to work effectively with cross-functional teams.
  • Exceptional organizational, communication, and interpersonal skills specific to a fast-paced, global corporate environment.
  • Robust problem-solving and analytical capabilities.
  • Experience in vendor management and negotiation.
  • Excellent verbal and written communication skills to effectively convey change proposals, document architecture and processes, and liaise with stakeholders at all levels.
  • Meticulous attention to detail to ensure accuracy and thoroughness.

Additional/Desirable:

  • Strong understanding of ITSM best practices and principles; ITIL certification is preferred.
  • Tooling/Technology Specific qualifications.
  • Experience of managing and working with offshore teams to support day-to-day activities.
  • Ability to lead and motivate cross-functional teams and the skill to influence stakeholder decision-making with data-driven insights.
  • Flexibility to adapt to changing organizational requirements, technologies, and methodologies.
  • Experience of integrating with other industry tooling such as Apptio, Workday, Jira, and DevOps tooling.

Education:

  • A-Level or Equivalent college-level qualification.