Senior Adult Care Specialist

21 hours ago


Beverley, East Yorkshire, United Kingdom East Riding of Yorkshire Council Full time

Company Overview

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The East Riding of Yorkshire Council is a local authority committed to delivering high-quality adult social care services that prioritize the well-being and dignity of service users, carers, and families.

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Job Summary

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We are seeking an experienced Senior Customer Relations Officer to join our dedicated team as an Investigation Officer in Adult Social Care. This rewarding role offers a unique opportunity to make a tangible difference in the lives of those we serve.

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About the Role

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  • To investigate complaints and concerns from service users, carers, and families in a fair, timely, and efficient manner.\
  • To work closely with internal stakeholders to ensure effective complaint resolution processes are implemented and maintained.\
  • To maintain accurate records and provide clear communication to all parties involved.\
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Requirements

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You will need:

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  • A background in social work or a related field.\
  • Knowledge of adult social care legislation and practice.\
  • Excellent communication and interpersonal skills.\
  • A compassionate and empathetic approach when working with vulnerable individuals and groups.\
  • Flexible working arrangements to suit your needs.\
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What We Offer

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In return for your hard work and dedication, you will receive:

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  • An estimated salary of £35,000 - £45,000 per annum.\
  • A supportive work environment that values your wellbeing and work-life balance.\
  • Flexible working options to suit your needs.\
  • Ongoing training and development opportunities to enhance your skills and career prospects.\


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