Client Experience Manager
2 weeks ago
We are seeking an experienced Client Experience Manager to join our team in Guildford. In this role, you will be responsible for providing excellent customer service, resolving queries, and ensuring customer satisfaction.
Key Responsibilities:
- Manage customer relationships: Develop and maintain strong relationships with customers, providing personalized support and guidance.
- Resolve customer issues: Efficiently address and resolve customer complaints, escalating when necessary.
- Process customer orders: Manage customer orders and account information with attention to detail.
- Collaborate with teams: Work closely with other departments to ensure customer satisfaction and resolve issues effectively.
Requirements:
- Prior experience in a customer-facing role is preferred.
- Excellent communication and problem-solving skills.
- Ability to handle high-volume queries while maintaining attention to detail.
- Proficiency in Microsoft Office and CRM systems.
- Ability to work independently and as part of a team.
What We Offer:
- Competitive salary with performance-based incentives (£25,000 - £30,000 per annum).
- Pension scheme and healthcare benefits.
- Training and development opportunities.
- Supportive work environment with clear career progression.
- Flexible working options.
If you are passionate about delivering exceptional customer experiences, please send your CV for consideration.
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