Administrative Support Specialist
2 months ago
NELFT North East London Foundation Trust is seeking a highly organized and detail-oriented individual to join our team as an Administrative Support Specialist. This role will provide administrative support to the team, ensuring the smooth running of the service.
Key Responsibilities- Manage team inbox and direct emails to the correct colleague.
- Perform various administrative tasks and projects as designated by the manager.
- Liaise with the IT Department concerning problems with software and hardware.
- Understand various services under the Service Provider System (SPS) and work collaboratively with various teams.
- Manage and maintain an efficient administrative system on behalf of others.
- Open and sort incoming emails and other post in a timely manner, and where appropriate, personally prepare and send responses to correspondence.
- Pulling and filing notes for clinics and updating as necessary, opening and sorting post, faxing and photocopying as required.
- Responsible for compiling and producing computer-generated letters with minor amendments.
- Production of letters, agendas, minutes, papers, and reports as required by your manager.
- To encourage and develop teamwork within the team.
- Undertake word processing of all documents to a high standard, in an agreed Trust style and using an appropriate referencing system.
- Prioritize own workload on a day-to-day basis to ensure that deadlines are met.
- Distribute patient satisfaction questionnaires and audits as instructed by your manager.
- Input patient data onto relevant systems. Being able to retrieve reports or equivalent, as requested by the multi-disciplinary team.
- Respond to ad-hoc requests for information from other Trust sources as agreed by the Manager.
- Reception cover on site.
- Participate in project work as required.
- NVQ level 2 or equivalent standard of literacy and numeracy.
- RSA Text and Word Processing Level 2 or equivalent.
- Handling sensitive and confidential information and difficult calls from clients/carers.
- Working in a busy office environment.
- Creating and maintaining office systems.
- Good working knowledge of Outlook, Word, Excel, PowerPoint, and Access.
- Able to use own initiative and make decisions within the remit of your role.
- Maintain confidentiality/data protection.
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