Community Project Coordinator
3 weeks ago
About Us
Snappy Shopper is a leading player in the UK’s growing Q-commerce convenience grocery sector, valued at £41 billion. We partner with independent retailers and major convenience store chains, including Spar, Nisa, Premier, and Booker.
Our mission is to empower local high street businesses to thrive in the digital world. By enabling them to serve their customers online, we help local communities flourish and revenue stays local. Our platform has already delivered revenue uplifts of between £5,000 and £120,000 per month for our retailers.
At Snappy Group, we’re revolutionising how convenience stores and food service businesses engage with their customers through our innovative tech solutions. Our Snappy Shopper and Hungrrr platforms empower local retailers to succeed in the digital world.
- Configure and set up client ordering platforms, including store setup, menu configuration, website development, and iOS/Android app management.
- Ensure all projects meet high-quality standards and adhere to onboarding timelines and key performance indicators (KPIs).
- Provide timely updates to clients on their onboarding progress and assist with inquiries via phone and email.
About You
To excel in this role, you’ll need technical proficiency and confidence in using tools like Microsoft Office and CRM software (we use Zoho CRM and are implementing Zendesk ticketing). Strong project management skills, a keen eye for detail, and graphic design expertise are also essential.
- Experience in a customer-facing role, with a background in hospitality or the convenience sector being a plus.
- A growth mindset with excellent organisational skills, able to handle multiple projects under tight deadlines.
- Community focus: understand Snappy Shopper’s goals to support local businesses in competing online and work collaboratively to deliver these objectives while supporting colleagues.
We offer flexibility to ensure a good work-life balance, even in an office-based role. We're committed to exploring ways to maintain an office presence while supporting work-life integration.
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