Homes Quality Specialist

6 days ago


Worcester, Worcestershire, United Kingdom Approach Personnel Ltd Full time

Job Overview

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We are seeking a seasoned Customer Services Inspection Manager to join our Customer Services team at our Worcester office, under the guidance of the Customer Services Manager. Your primary responsibilities will include managing Client Inspection works, identifying necessary improvements across multiple development sites, and ensuring the continued quality of all completed Homes. You will collaborate with the Customer Services team to analyze customer-reported defects, ensure timely resolutions, and adhere to established service level agreements.

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Your Key Accountabilities

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  • Partner with the Customer Services team to analyze defects reported by customers, ensuring timely resolutions and adherence to service level agreements">
  • Engage with NHBC regarding technical requirements and participate in resolution meetings as needed">
  • Efficiently manage time to accomplish this role, utilizing strong administrative skills and proficiency in Microsoft Word and Excel">
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Essential Requirements

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To succeed in this position, you should possess:

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  • Previous experience in a similar role within the housebuilding sector">
  • Customer contact experience through various forms of communication">
  • A general understanding of NHBC Technical Requirements/Guidelines">
  • Excellent time management skills">
  • Strong administrative skills, including proficiency in Microsoft Word and Excel">
  • Confidentiality and discretion when handling client and company information">
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Annual Salary: £50,000 - £70,000

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This is a full-time position based in Worcester, with a competitive salary range reflecting your skills and experience. If you are a results-driven and detail-oriented professional with a passion for delivering exceptional customer service, we encourage you to apply.



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