Experience Manager

3 weeks ago


London, Greater London, United Kingdom Royal Botanic Gardens Kew Full time

About the Role

We are seeking an experienced Duty Manager to oversee the daily operations of Wakehurst, Kew's Wild Botanic Garden in Sussex. This exciting opportunity will involve managing teams across site to deliver exceptional visitor experiences and maintaining high presentation standards.

Main Responsibilities

  • Lead a team of staff and volunteers to ensure smooth daily operations
  • Co-ordinate events and activities to enhance visitor enjoyment
  • Maintain health, safety, and security protocols
  • Work closely with teams to achieve quality presentation standards

Requirements

To succeed in this role, you will need:

  • A proven track record of delivering high levels of customer service
  • Previous operational management or supervisory experience within a visitor attraction
  • Strong people management skills with the ability to work collaboratively under pressure
  • A 'can-do' attitude and willingness to be flexible

What We Offer

In return for your expertise, we offer a competitive salary (£35,000 per annum), generous annual leave entitlement, flexible working, and access to our beautiful gardens at Kew and Wakehurst.



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