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Account Manager Hebrew Language Specialist

1 month ago

Edinburgh, Edinburgh, United Kingdom HSBC Full time

At HSBC, we're committed to delivering exceptional client service and support. As an Account Manager, you'll play a key role in ensuring our clients receive the highest level of service and support.

The role of the Account Manager is to provide first-point support for our clients and their day-to-day banking enquiries. You'll work closely with our Client Service Team Leader to identify customised, competitive solutions that meet our clients' needs.

Key responsibilities include:

  • Managing and resolving day-to-day queries from clients
  • Encouraging clients to utilise digital self-service tools to improve their experience
  • Establishing and maintaining excellent working relationships with key stakeholders
  • Helping the Client Service Team Leader identify and introduce service improvements to enhance the overall client experience

To be successful in this role, you'll need to be fluent in Hebrew, both written and oral. You'll also need to be able to work under pressure within pre-defined SLAs and take ownership of issues to effectively resolve problems.

As a proactive and self-motivated individual, you'll be able to plan and prioritise your time effectively, aware of your responsibilities and committed to delivering them efficiently.

This role is based in Edinburgh Park, Edinburgh, with hybrid working arrangements in place.