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Property Management Director
2 months ago
About the Role
We are seeking a highly skilled and experienced Property Management Manager to lead our residential lettings team at Spicerhaart in Ashford. As a key member of our management team, you will be responsible for overseeing the day-to-day operations of our property management portfolio, ensuring exceptional customer service, and driving business growth through effective team management and compliance.
Key Responsibilities
- Manage a team of property managers to deliver outstanding customer service and achieve key performance indicators (KPIs)
- Lead daily meetings with the property management team to discuss ongoing projects, address concerns, and set goals
- Coach and develop team members to advance their careers and improve performance
- Monitor and assess individual team member performance, including conducting regular one-to-one meetings
- Ensure the business is risk-averse and compliant with all regulatory bodies, including conducting property inspections, negotiating tenancy extensions, and coordinating with contractors
- Build and maintain strong relationships with landlords and tenants, resolving complaints and issues in a timely and professional manner
- Process eviction requests, deposit returns, and rental arrears, ensuring all properties meet regulatory health and safety standards
- Develop and implement strategies to improve customer satisfaction, retention, and referrals
Requirements
- Full UK driving license for a manual vehicle
- Minimum of 3 years' experience as a property manager within residential lettings
- Strong knowledge of current residential lettings legislation and compliance
- Excellent communication and interpersonal skills, with the ability to build strong relationships with clients and team members
- Basic IT skills and proficiency in property management software
What We Offer
- Competitive salary and uncapped commission structure
- Company car or car allowance
- Industry-leading training and development opportunities
- Employee Assistance Programme and company pension scheme
- Opportunities for career progression and professional growth