Hospitality Experience Manager

4 weeks ago


Birmingham, Birmingham, United Kingdom TOCA Social Full time

About the Role:

TOCA Social is looking for a skilled Hospitality Experience Manager to join our team. As a key member of our team, you will be responsible for delivering exceptional customer experiences that exceed our guests' expectations.

Key Responsibilities:

  • Lead by example and set the standard for customer service excellence
  • Manage and develop a high-performing team to ensure seamless delivery of our guests' experiences
  • Collaborate with cross-functional teams to drive business growth and improve operational efficiency
  • Stay up-to-date with industry trends and best practices to continuously improve our services

Requirements:

  • 3+ years of experience in hospitality or a related field
  • Proven track record of delivering exceptional customer experiences
  • Strong leadership and team management skills
  • Excellent communication and problem-solving skills

What We Offer:

  • Competitive salary and benefits package
  • Opportunities for career growth and professional development
  • A dynamic and supportive work environment


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