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Credit Control Specialist
2 months ago
We are seeking a highly skilled Credit Control Specialist to join our team at Hays Specialist Recruitment Limited. As a key member of our accounts team, you will be responsible for managing the credit ledgers of customers, ensuring all financial risks to the business are proactively managed and controlled.
Key Responsibilities- Manage the day-to-day cash posting from various banks in various currencies (EUR/USD/GBP) in accordance with company procedures and deadlines.
- Liaise with customers directly to collect outstanding monies in accordance with company procedures and resolve any queries arising.
- Manage the aged debtors for customers (around £3m sales per month) by ensuring that the 90-day column remains below an agreed level.
- Liaise with internal sales and service departments to resolve queries and avoid any delays in receipt and recovery of payments.
- Release new sales orders and RMAs once accounts are in order and not overdue or over the agreed credit limit.
- Set up new customers on the Microsoft D365 ERP system in accordance with company procedures.
- Deal with occasional online credit card and PayPal payments from customers in accordance with company procedures and record them in the accounting system.
- Review and check customer credit limits as required, in compliance with Company guidelines, to continue smooth order processing.
- Send out reminders to customers and follow up by phone to proactively manage outstanding debt.
- Always maintain a proactive focus on risk management during communications with customers - including credit account, credit card or PayPal accounts - and ensure that any potential fraud or default risks are carefully considered before orders are processed.
- Create '7 days before court action' letters via Higgins Solicitors.
- Review overdue customers monthly and register with Euler Hermes.
- Create direct debits as required - for French & German customers - to assist in ensuring the timely payment of invoices.
- Carry out reconciliation of customer accounts and solve any associated queries.
- Undertake any other tasks as requested by Accounts colleagues to support timely completion of the team workload.
- Undertake any training required to increase knowledge of the Accounts function and capability to carry out any other duties within the team.
- Strong all-round IT skills, including Word / Excel to intermediate level and Outlook.
- A good communicator, with a high level of interpersonal skills and the ability to influence customer decisions.
- Credit control experience is preferred.
- Good organisational, numeracy and analytical skills, with the ability to make balanced evaluations of business and commercial risk before making credit decisions.
- The ability to work on their initiative, under pressure and to deliver to deadlines.
- Flexible approach to work tasks, demonstrating proactive support of colleagues and a positive contribution to team work.
- Reliable, committed, methodical, confident with excellent attention to detail.
- Experience with Microsoft D365 software.
- Additional language skills such as French or German will be useful.
- An outgoing personality who can make their own decisions.
- Base Salary £23,000 - £25,000.
- 6 weeks annual leave.
- 9-5, flexible hour week.
- Quarterly KPI bonus (£750).
- Retention bonus at end of contract £2,000.
