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Account Manager

1 month ago

Tamworth, Staffordshire, United Kingdom Brakes Full time
Job Title: Account Manager

We are seeking a skilled and results-driven Account Manager to join our dynamic contact centre team. As an Account Manager, you will be responsible for the retention, growth, reactivation, and development of a group of customers within a given independent region.

Key Responsibilities:
  • Develop profitable sales growth across existing customer base by:
  • Developing a sound understanding of customer needs and preferences
  • Understanding competitor activity and market insights
  • Proactively managing customer retention and reducing churn
  • Growing share of wallet and building a pipeline across product categories
  • Staying up-to-date with product and service knowledge
  • Proactively identifying new business opportunities and working collaboratively with ASM and BDM to convert and onboard them
  • Utilizing data and insight to develop a proactive approach to reactivation of lapsed customers
  • Actively managing risk within the customer base, including lost sales and credit exposure
  • Developing account plans and contact strategies to maximize customer contact and foster robust customer relationships that drive profitable sales
  • Interrogating, interpreting, and acting upon various data sources, including sales/margin reporting, churn reports, and dashboards
What You'll Get:
  • A competitive salary
  • Huge discounts on all sorts of lovely food and award-winning products
  • Generous holiday allowance, with option to purchase more
  • Recognition awards and incentives
  • Pension
  • Real career opportunities - being part of Sysco, the world's leading foodservice business, opens up a world of possibility
Required Skills and Competencies:
  • Previous experience in a structured sales or telesales environment
  • Results-oriented, successfully delivering against targets in a competitive marketplace
  • Proven ability to work in a KPI-focused, target-driven environment
  • Excellent communication skills, both verbal and written
  • Outstanding active listening skills, with ability to engage and influence customers and stakeholders at all levels
  • First-class negotiating skills, with strong commercial awareness
  • Ability to work under pressure, with a sense of urgency, in a deadline-driven environment
  • Proactive approach, with proven ability to manage multiple and changing priorities
  • Confident user of Microsoft Office applications, including Excel, PowerPoint, and Word
  • Strong planning and organization skills
  • Self-motivated, with ability to operate effectively both individually and as part of a team