Major Incident Response Coordinator

2 weeks ago


Leighton Buzzard, Central Bedfordshire, United Kingdom Connells Group Full time

Job Description: IT Service Recovery Specialist

About Us:

Connells Group is a leading estate agency and property services provider in the UK. With over 1,250 branches nationwide, we offer a range of consumer and corporate services.

Job Summary:

We are seeking an experienced IT professional to join our team as an IT Service Recovery Specialist. This is a fantastic opportunity for someone who wants to make a real difference in ensuring the stability and reliability of our services.

Key Responsibilities:

  • Develop and maintain effective Major Incident management processes.
  • Lead and direct teams during Disaster Recovery, Business Continuity, P1 & P2 incidents.
  • Analyze incident resolution, highlight trends, and root causes to stakeholders.
  • Communicate effectively with stakeholders during incidents.

Requirements:

  • Strong understanding of ITIL principles and best practices.
  • Minimum 3 years' experience in an ITIL process role, 2 years associated with Major Incident Management.
  • Excellent communication and leadership skills.

What We Offer:

 

$65,000 - $85,000 per year

 

As one of the largest estate agency and property services providers in the UK, we offer a dynamic and challenging work environment. If you're passionate about delivering exceptional service and leading teams to success, we'd love to hear from you



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