Senior Restaurant Manager

3 weeks ago


Crawley, West Sussex, United Kingdom wagamama Full time

Our Front of House Vision

As a critical member of our restaurant management team, you will play a key role in delivering exceptional customer experiences at Wagamama. Your primary responsibility will be to oversee all aspects of our front of house operation, ensuring that every guest leaves with a positive impression of our brand.

Key Responsibilities

  • SUPPORT THE MANAGEMENT TEAM TO DEVELOP AND GROW YOUR TEAM, ENSURING THEY ARE ENGAGED, MOTIVATED AND MEETING WAGAMAMA STANDARDS
  • INSPIRE AND MOTIVATE YOUR TEAM TO PROVIDE EXCEPTIONAL SERVICE TO OUR GUESTS WHILE STRIVING TO EXCEED EXPECTATIONS
  • SUPPORT THE MANAGEMENT TEAM TO OVERSEE ALL ASPECTS OF OUR FRONT OF HOUSE OPERATION IN THE WAGAMAMA WAY

What We Offer

  • BONUS SCHEME – UP TO £1,000 A YEAR BONUS OPPORTUNITY
  • DEDICATED 4-WEEK TRAINING PROGRAMME
  • INTERNAL PROGRESSION OPPORTUNITIES
  • £14 - £25 OF FREE FOOD ALLOWANCE ON EVERY SHIFT
  • 50% DISCOUNT AT WAGAMAMA + 30% OFF ALL OTHER TREG BRANDS WITH FAMILY AND FRIENDS
  • 28 DAYS HOLIDAY
  • KINTSUGI WELLNESS – ACCESS TO COUNSELLORS, CYCLE TO WORK SCHEME, DISCOUNTED GYM + LEISURE
  • FAMILY FRIENDLY POLICY – ANY EXPECTANT PERSON OR ANYONE ADOPTING A CHILD WILL RECEIVE 26 WEEKS FULL PAY + 13 WEEKS HALF PAY
  • FINANCIAL WELLBEING SUPPORT – ACCESS TO LOANS REPAYED THROUGH YOUR SALARY FOR THOSE 'STRAPPED FOR CASH' MOMENTS IN LIFE

Our Ideal Candidate

  • AN EXPERIENCED SUPERVISOR/MANAGER ABLE TO SUPPORT A LARGE RESTAURANT TEAM, LEADING WITH POSITIVE BEHAVIOUR + ACTIONS TO DRIVE PERFORMANCE IN A FAST PACED, COMPLEX ENVIRONMENT
  • A STRONG COMMUNICATOR THAT HAS REAL CONVERSATIONS WITH CONSIDERATION + CARE, ENSURING YOUR TEAM FEEL HEARD + SUPPORTED
  • ABLE TO UNDERSTAND FINANCIAL PERFORMANCE OF YOUR RESTAURANT
  • EXPERIENCED IN MANAGING LABOUR AND ROTAS
  • A PASSIONATE LEADER WITH EXPERIENCE OF MANAGING YOUR TEAM'S PERFORMANCE AND DEVELOPMENT
  • YOU CARE ABOUT CREATING AN INCLUSIVE ENVIRONMENT WHERE YOUR TEAM FEEL RESPECTED + THAT THEY BELONG
  • A FORWARD-THINKING PROBLEM SOLVER, ABLE TO THINK ON YOUR FEET AND MAKE QUICK DECISIONS

The Wagamama Way

Kaizen, meaning 'good change', is the philosophy that sits at the core of who we are. It shapes every dish we create and pushes us to find better ways in all we do. Our food, how we think, how we work, it has to be fresh. Committed to championing change in both our communities + the impact on the planet

We celebrate difference, appreciating personality over perfection. Welcoming everyone and their unique story to our benches. We promise to have your back. Working together to build close bonds of trust + support. Creating safe spaces where we can have real conversations with open hearts + open minds



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