Business Systems Analyst
4 days ago
We are seeking an experienced Business Systems Analyst to join our team as a CRM Operations Specialist at Connells Group HQ.
About the Role:
- As a CRM Operations Specialist, you will be responsible for managing and customizing our CRM system to meet the unique needs of our three business divisions: Connells, Sequence, and Countrywide.
- You will work closely with internal and external stakeholders to ensure our CRM system is optimized to support and enhance our business processes.
- Your role will involve gaining a deep understanding of each business function to improve operations through effective CRM administration and consultation.
Responsibilities:
- Manage user permissions across all business functions
- Onboard and train new users on the CRM system
- Collaborate with the Land & New Homes team to identify business requirements and coordinate CRM improvements with third-party vendors
- Support integrations with third-party plugins such as Yoti, Glenigans, and Credas
- Analyze usage data to provide insights into team operations and productivity
- Ensure data integrity by preventing duplicate information in the CRM
Requirements:
- Day-to-day system administration and troubleshooting
- User support and update internal training materials to reflect the latest CRM information
- Monitor and evaluate team performance, identifying areas for improvement
- Advise on and ensure compliance with industry standards and regulations
About You:
We are looking for a highly skilled and experienced Business Systems Analyst to join our team. You will have a strong background in CRM administration and a proven track record of delivering successful CRM implementations.
What We Offer:
We offer a competitive salary of £45,000 - £55,000 per annum, depending on experience, and a comprehensive benefits package including pension scheme, life assurance, and annual leave.
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