Home Support Officer

1 month ago


Blackpool, Blackpool, United Kingdom Serco Full time
Job Description: As a Home Support Officer, you will play a critical role in providing high-quality support services to asylum seekers in the North West of England. You will be responsible for ensuring the highest standards of accommodation and support services, working closely with our team to deliver exceptional customer service, manage on-boarding and withdrawal of properties, and respond to customer complaints.

Key Responsibilities:
  • Complete monthly inspections of all properties within your allocated portfolio.
  • Manage on-boarding and withdrawal of properties in accordance with company procedures.
  • Respond to customer complaints and provide excellent customer service.

About Serco:
Serco is a leading provider of public services around the world. We have a proud history of delivering vital services to governments and organizations, and we are committed to making a positive impact on people's lives. In this role, you will be part of a dynamic team that is dedicated to excellence and customer satisfaction.

Requirements:
Skills and Qualifications:
  • Relevant experience in housing or social care.
  • Excellent communication and interpersonal skills.
  • Ability to work independently and as part of a team.
  • Valid UK driving license.

What We Offer:
A competitive salary of £30,000 - £35,000 per annum, depending on experience.
A comprehensive benefits package, including pension scheme, employee assistance programme, and life insurance.
Ongoing training and development opportunities to help you grow and succeed in your career.
A safe and supportive work environment that values diversity and inclusion.

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