Operational Resource Manager

4 weeks ago


London, Greater London, United Kingdom Amazon Full time
Job Title: Resource Management Operations Specialist

Amazon Web Services (AWS) is a pioneer and leader in Cloud Computing, serving millions of businesses worldwide. We are seeking a Resource Management Operations Specialist to join our Professional Services team, working on enterprise customer engagements and helping partners develop technical expertise.

The ideal candidate will possess a mix of consulting, strategic planning, analytics, and operations background, with experience in resource management, workforce planning, and supply/demand balancing. They will demonstrate strong business analytics skills, ability to thrive in a fast-paced environment, and excellent communication skills.

Key Responsibilities:
  1. Lead regular reviews with ProServe leadership teams to monitor business efficiency and drive action to deliver improvements.
  2. Define and present analytics associated with resource management, including utilization, capacity, and efficiency.
  3. Take accountability for deep analysis resulting in action-based business outcomes.
  4. Drive system and process improvement initiatives.
  5. Prepare regular Supply/Demand analysis for Segment leadership.
Requirements:


Relevant experience in resource management, consulting operations, workforce planning, supply/demand balancing, and/or tactical resource management.

Ability to develop data-driven approaches, leverage technology for insights, collaborate with stakeholders, and design and enhance resourcing efficiencies.

A university degree, preferably a graduate degree in Business, Computer Science, or equivalent experience coupled with experience with Salesforce/CRM applications, Quicksight, or similar systems.



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