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Software Support Specialist
2 months ago
We are seeking a skilled and motivated SaaS Application Support Engineer to join our dynamic engineering team to provide second- and third-line technical support to our customers using our leading-edge solution telemetry system software Canvas.
Key Responsibilities- Provide 2nd/3rd line technical support for the telemetry SaaS solution troubleshooting software issues.
- Investigate and resolve technical issues through analysis of product logs and configuration files, providing timely resolution and guidance.
- Collaborate with the development team to enhance product reliability and performance.
- Develop software skills, including C/C++, Java, and Python.
- Experience with IT infrastructure monitoring tools, such as Nagios and AWS CloudWatch.
- Knowledge of Linux or equivalent command line interfaces.
- REST API configuration and database experience.
- Networking and server infrastructure knowledge.
This is a customer-focused role requiring strong technical background, customer-facing communication skills, and a proactive approach to problem-solving, ensuring customer satisfaction by resolving complex technical issues.
This position offers an opportunity to contribute to the improvement and development of our software platforms to improve the sustainability of the planet, making it an exciting opportunity for those passionate about technology and the environment.
