IT Support and Maintenance Professional
4 weeks ago
Discover a career in IT with Baltic Apprenticeships, where you'll gain hands-on experience as an IT Support and Maintenance Professional.
About the RoleWe're looking for a motivated and dynamic individual to join our team as an IT Support and Maintenance Professional. In this role, you'll work closely with industry professionals to deliver exceptional support and maintenance services.
You'll be responsible for responding to issues promptly, maintaining ICT classrooms, repairing equipment, and supporting our Microsoft 365 environment. A good understanding of Microsoft products is essential for troubleshooting and aiding with technical aspects.
Responsibilities- Respond to issues in a timely manner
- Maintain ICT classrooms, including peripherals and PCs
- Repair or replace equipment as needed
- Liaise with suppliers for warranty repairs
- Support Microsoft 365 environment, including Office, SharePoint online, Teams, and Azure
- Provide support for Teams, OneDrive, and SharePoint within subject areas
- Register new biometric accounts and ensure data is up-to-date in the cashless catering software
- Assist with software updates on school devices
- Manage user accounts in active directory and Office 365
To succeed in this role, you'll need:
- Grade 4 in Maths and 5 in English
- An efficient and organized approach
- The ability to handle sensitive information and provide excellent customer service
This apprenticeship provides the skills, qualification, and experience you need to become an effective IT Support Technician. You'll work towards your Level 3 IT Support Apprenticeship, delivered by our expert training team at Baltic Apprenticeships.
Salary and BenefitsYou'll receive a competitive salary of £16,546 per annum, along with various benefits, including:
- West Yorkshire Pension Fund
- Free parking
- Onsite gym
- Employee Assistance Programme (counselling and financial & legal support)
- Cycle to work scheme
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