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Subject Matter Expert
2 months ago
We are seeking a highly skilled and experienced professional to join our team as a Subject Support Manager. This is an exciting opportunity to work with our customers, improve their satisfaction and experience, and contribute to the achievement of our customer and product objectives.
Key Responsibilities- Support customers and improve their satisfaction and experience to achieve customer and product objectives.
- Contribute to the planning and delivery of all activities for your subject(s).
- Use your subject expertise to provide internal consultancy and build and maintain relationships with external stakeholders.
- Represent AQA at stakeholder events and collaborate with internal and external stakeholders.
- Engage with key stakeholders to support planning and delivery of priorities.
- Contribute to effective identification and management of risks and dependencies.
- Ensure your work supports continuous improvement in process and delivery.
- Promote customer centricity and be an advocate for the customer across the business.
- An excellent understanding of the subject, specifications, and current pedagogy.
- Excellent communication and presentation skills in line with AQA brand and tone of voice.
- Former teaching experience or ability to demonstrate credibility with teachers.
- Leadership skills including stakeholder engagement and collaborative working.
- Influencing and brand advocacy.
- Organisation, planning, and prioritisation skills.
- A continuous improvement mindset.
- A big picture mindset.
- The ability to have robust conversations with customers and stakeholders.
AQA is a leading assessment and awarding body in the UK. We are committed to providing high-quality education and assessment services to our customers.
