Digital Support Technologist

3 weeks ago


Corsham, Wiltshire, United Kingdom Pharmaxo Full time
IT First Line Support Engineer (Apprenticeship)

About Us

The Pharmaxo Group is a market-leading pharmaceutical and healthcare business serving customers, patients, and medical professionals across the UK. Our company boasts a modern manufacturing and office facility in Corsham Science Park in Wiltshire, offering an ideal work environment.

Our Business

The Pharmaxo Group comprises three main divisions:

  • Bath ASU: Produces thousands of aseptically compounded injectable pharmaceutical products daily for hospitals and patients with chronic diseases.
  • Pharmaxo Healthcare: A growing clinical homecare provider in an expanding market, offering greater convenience to patients and efficiencies to the NHS.
  • Pharmaxo Scientific: Develops innovations in biotechnology, data, and information technology driving our businesses forward.

Your Role

We are seeking an enthusiastic and motivated Apprentice First Line IT Support Engineer to join our dynamic IT team. This entry-level position is designed for individuals eager to start their career in IT and gain hands-on experience in a professional environment.

Responsibilities

As an Apprentice First Line IT Support Engineer, you will be responsible for:

  • Monitoring and triaging inbound support requests via our ITSM platform.
  • Taking initial steps to resolve requests using your 1st line technical support skills.
  • Escalating issues, where necessary, to ensure timely resolution.

Opportunities

This role offers a permanent position subject to the successful candidate completing the IT First Line Support Engineer Apprenticeship. You will also have access to a range of benefits, including:

  • Annual salary: £24,000
  • Annual leave of 25 days + bank holidays (increasing to 27 days after 3 years' service)
  • Annual company bonus scheme (subject to scheme eligibility)
  • Pension - auto-enrolled after 3 months of employment at 5% (with an employer contribution of 4%); optional increase to 6% with an employer contribution of 8%
  • Generous Life Assurance package
  • Access to Employee Assistance Programme, counselling service, and virtual GP service
  • Pharmaxo Engage - a Reward & Recognition intranet including shopping discounts and benefits

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