Claims Consultant

At Avocet Legal, we are seeking a Claims Consultant to join our team. This exciting opportunity is ideal for someone with a passion for client care and a background in law.

The role of Claims Consultant is central to securing new clients for the firm, setting the foundation for a successful claim. The position offers flexibility for hybrid or remote work.

Key Responsibilities:

• Gather all relevant details of potential claims, ensuring that each prospective client receives clear, empathetic guidance and a professional experience.
• Document key information regarding potential claims with accuracy and attention to detail, typing efficiently into an electronic enquiry document.
• Prepare necessary legal documentation for new claims and communicate effectively if a case cannot be progressed.

Requirements:

• Exceptional customer service skills, with a talent for building rapport both over the phone and in person.
• A legal background, ideally with experience in personal injury or clinical negligence.
• Strong typing and IT skills, with a high level of attention to detail and accuracy.
• Excellent written and verbal communication skills, with a confident and professional telephone manner.
• A collaborative and flexible team-player approach, capable of effective time and diary management.

Benefits:

• $40,000 - $60,000 per annum, depending on experience
• Company pension scheme with contributions based on qualifying criteria.
• Generous holiday allowance with loyalty days for long service.
• Sickness Benefit Allowance.
• Bike-to-work scheme.
• Employee Assistance Programme.
• Discretionary bonus scheme for performance.