Medical Support Coordinator

2 weeks ago


StokeonTrent, Stoke-on-Trent, United Kingdom NHS Full time
Job Summary

University Hospitals of North Midlands NHS Trust is seeking an experienced and dedicated individual to join our Outpatient department as a reception/administrator. The successful candidate will play a vital role in ensuring a smooth patient journey from referral to appointment.

This is an exciting opportunity for a motivated and customer-focused individual to join our team and contribute to the delivery of high-quality patient care.

Main Responsibilities
  1. Provide exceptional patient care and support by welcoming patients, carers, relatives, and visitors to the Outpatient department.
  2. Ensure accurate and timely processing of patient information, including health records and demographic data.
  3. Manage telephone and face-to-face enquiries, referring to a supervisor when necessary, and provide clear and concise information to patients.
  4. Maintain confidentiality and adhere to data quality standards, ensuring the trust's Access Policy and Standard Operating Procedures are followed.
About Us

University Hospitals of North Midlands NHS Trust is one of the largest and most modern in the country, serving around three million people and renowned for its facilities, teaching, and research.

We are committed to fostering a culture of inclusion, providing equal opportunities for career development, and valuing our staff's contributions to delivering high-quality patient care.


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