Quality Assurance Coach
4 days ago
Johnson Controls is seeking a skilled Quality Assurance Coach to play a vital role in driving meaningful change and strengthening team performance.
About the Role:
- This is a hybrid working opportunity with a competitive salary, estimated at $65,000 - $85,000 per year, depending on experience and location.
- You will evaluate interactions, provide constructive feedback, and collaborate with stakeholders to enhance customer experiences.
- A key aspect of this role is delivering impactful training sessions and utilizing metrics to communicate insights effectively.
Your Skills and Qualifications:
- Proven experience in a quality assurance role, ideally in a contact center environment.
- Strong analytical skills with the ability to interpret data and identify trends.
- Excellent communication and coaching skills, with the ability to build relationships.
- Proficiency with QA software and an understanding of quality frameworks.
Benefits and Opportunities:
- Comprehensive benefits package, including pension, life assurance, and employee assistance program.
- Extensive product and on-the-job/cross-training opportunities with outstanding resources available.
- Encouraging and collaborative team environment.
- Career development through various career ladders.
- Dedication to safety through our Zero Harm policy.
About Johnson Controls:
We are a leading company dedicated to enhancing customer experiences and driving meaningful change. Our commitment to safety and excellence sets us apart from others.
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