Quality Assurance Coach

4 days ago


Manchester, United Kingdom Johnson Controls Full time
Enhance Customer Experiences as a Quality Assurance Coach

Johnson Controls is seeking a skilled Quality Assurance Coach to play a vital role in driving meaningful change and strengthening team performance.

About the Role:

  • This is a hybrid working opportunity with a competitive salary, estimated at $65,000 - $85,000 per year, depending on experience and location.
  • You will evaluate interactions, provide constructive feedback, and collaborate with stakeholders to enhance customer experiences.
  • A key aspect of this role is delivering impactful training sessions and utilizing metrics to communicate insights effectively.

Your Skills and Qualifications:

  • Proven experience in a quality assurance role, ideally in a contact center environment.
  • Strong analytical skills with the ability to interpret data and identify trends.
  • Excellent communication and coaching skills, with the ability to build relationships.
  • Proficiency with QA software and an understanding of quality frameworks.

Benefits and Opportunities:

  • Comprehensive benefits package, including pension, life assurance, and employee assistance program.
  • Extensive product and on-the-job/cross-training opportunities with outstanding resources available.
  • Encouraging and collaborative team environment.
  • Career development through various career ladders.
  • Dedication to safety through our Zero Harm policy.

About Johnson Controls:

We are a leading company dedicated to enhancing customer experiences and driving meaningful change. Our commitment to safety and excellence sets us apart from others.



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