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Service Manager for Learning Disabilities

2 months ago

Bristol, Bristol, United Kingdom Jago Consultants Full time
{"h1": "Service Manager for Learning Disabilities", "p": "We are seeking an experienced and successful Service Manager to run our service department at Jago Consultants. As a key member of our team, you will be responsible for overseeing all aspects of the Service Department operations, including reviewing CSI surveys and other measures for monitoring customer satisfaction, challenging and driving the performance of the Service department staff, and managing, coaching and motivating your team to build long-term staff delight and potential progression.

In return, you will be working in excellent facilities, for a company that can offer long-term career progression and a rewarding package.

**Key Responsibilities:**

* Oversee all aspects of the Service Department operations
* Review CSI surveys and other measures for monitoring customer satisfaction
* Challenge and drive the performance of the Service department staff
* Manage, coach and motivate your team to build long-term staff delight and potential progression
* Control costs for the department
* Monitor performance against agreed targets / budgets
* Control the recruitment process, as required
* Performance analysis to identify areas of weakness and appropriate, targeted marketing activity
* Review Service KPIs on a regular basis to track / monitor performance and identify trends

**Requirements:**

* Previous experience as a Service Manager or Aftersales Manager who is successful in their current position
* Be a 'leader' of people and an ambassador for the brand and dealer group
* Demonstrate a stable career path

**Package:**

* Basic \u00a330-\u00a335K Depending on Experience

**Contact:**

* Jago Consultants

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