IT Support Network Systems Specialist

4 days ago

North East, United Kingdom Latino Community Credit Union Full time
Job Title: IT Support Network Systems Specialist

The Systems Support Analyst will provide systems and application support across, particularly, the Credit Union Windows systems environment. Manages various systems and application platforms as well as applying root cause operation break fixes and other proactive maintenance activities to keep the services up and running. As experts in their areas of specialty, systems administrators also document and share technical knowledge with IT Support to ensure effective transfer of knowledge. They often work within the IT department of a company or organization.

Responsibilities:

  • Operate in complex, highly secure, and highly available operations environments and interact with the technology domain experts required to maintain those environments.
  • Directly responsible for participating in the design and support of all managed Windows operating system infrastructure activities in a 24x7x365 multi-site environment.
  • Responsible for ensuring the proper management of Active Directory, including the management of domains, user/computer objects, accounts, and permissions.
  • With little direction perform system security remediation and ensure that the system and application are on up-to-date patch levels and conform to the security standards.
  • Develop and incorporate best practices and approaches into the company ́s processes and methodologies around Windows systems, anti-virus, patch management, and firmware upgrades.
  • Develop written documentation for team processes.
  • Develop new concepts and processes, analyze root causes, and resolve complex issues by utilizing your experience and knowledge of the industry.
  • Support developmental and operational systems, including day-to-day operations, monitoring, and problem resolution for all clients.
  • Resolve IT incidents from the cradle to the grave, working closely with business and IT teams and other stakeholders when IT issues require escalation.
  • Guide and mentor junior IT staff, sharing knowledge and best practices.
  • Conduct training sessions and workshops to educate end users on software applications, best practices and security awareness. Develop training and user guides to enhance user knowledge and proficiency.
  • Stay updated on emerging technologies, trends, and industry best practices. Evaluate new hardware and software solutions and provide recommendations to improve efficiency, productivity, and user experience.

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