Senior Library Outreach Coordinator

4 weeks ago


London, Greater London, United Kingdom GLL Full time

GLL is seeking a Senior Library Assistant to join its Outreach Library team based in Eltham Library. This is a part-time opportunity (18 hours). If you have the skills, ambition, and experience to work as part of this team, which takes the library service to local people and communities, there's never been a more exciting time to join us.

In this role, you'll adapt to and acknowledge the diversity of our customers and their requirements. You will be visiting housebound customers in their own homes, residential care homes, as well as schools and nurseries. You'll be visiting people of all ages and backgrounds and need to make them feel at ease. You may be lone working when out in the community. Your passion for libraries and community engagement will be apparent as you help people continue to have access to the library service. This role is open to part-time applications.

Key Responsibilities:

Prepare reading/listening choices for customers and deliver to their homes, school, or nursery using rotas as allocated, observing the Road Traffic Acts and any instructions given by the police and traffic wardens.

Be responsible on a day-to-day basis for the serviceability and security of the vehicle in accordance with GLL driving policies, carrying out routine safety and maintenance checks on the vehicle before taking it out on the road, reporting on the van's apparent condition and reporting any defects.

Assist the public in person and by telephone, in a helpful and courteous manner in accordance with GLL customer care policies.

Keep up to date with and understand the duties and responsibilities of the role in line with the Children's Act 2004, in relation to child protection and safeguarding children, young people, and vulnerable adults. Ensuring any cause for concern is discussed with the line manager immediately.

Carry out all duties with due regard for Health and Safety requirements and regulations, and GLL's Society Customer Care Charter and Equal Opportunities Policy.

Requirements:

  • Library Experience
  • Clean Driving Licence
  • Excellent Customer Service Skills
  • Strong Numeracy, Literacy, and Communication Skills
  • Knowledge of Safeguarding Children and Vulnerable Adults
  • Administrative Skills
  • A Passion for Libraries and Community Engagement
  • The Ability to Work Alone

Benefits:

  • A salary of £26,204 per annum (Based on 36 hours a week Pro rata)
  • A values-driven organisation
  • Learning & development to support career development
  • Good pension schemes
  • Discounted gym membership for you and your partner
  • We will consider both full-time and part-time positions
  • The opportunity to join the GLL Society and have a say on how we are run, plus associated events
  • Exclusive discounts on our villas in Portugal
  • Exclusive discounts on our Ski chalets in Bulgaria
  • Career Pathways, professional development is just the start. To ensure your stay on top of your game, we provide training with practical and theory elements too
  • Discounts across thousands of retailers (GLL Extras)
  • 25% off Red Letter Days
  • 25% off Buy a Gift
  • 20% off GLL spa experience treatments and associated products
  • Ride to work scheme
  • Free eye tests and discounted glasses


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