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Product Support Specialist

2 months ago

SouthendonSea, Southend-on-Sea, United Kingdom Career Moves Full time

Product Support Analyst

**About the Role**

We are seeking a highly skilled Product Support Analyst to join our team at Career Moves. As a Product Support Analyst, you will play a critical role in helping businesses succeed through scaled service delivery and operations.

**Key Responsibilities**

* Develop technical expertise in various Facebook advertising products
* Provide consultative guidance to sales teams and external clients on best practices and Facebook product setups
* Troubleshoot and prioritize technical advertising issues, and escalate to specialists when appropriate for further troubleshooting or debugging
* Effectively communicate technical resolutions, workarounds, and product confusions to the sales and account team
* Facilitate a high-end customer experience related to support for advertising bugs and ensure all support SLAs are met

**Requirements**

* Experience in the Digital Advertising and/or Technology industries
* Experience with troubleshooting and ticket escalation
* Experience translating technical concepts and solutions to non-technical audiences
* Experience of using advertising technologies such as pixels, ad servers, auctions, and delivery
* Experience working with web technologies including, but not limited to: HTML, CSS, JavaScript, HTTP, Restful APIs

**What We Offer**

* Opportunity to work with a top 5 tech giant and owner of some of the world's most popular social media platforms and instant messaging apps
* Collaborative and dynamic work environment
* Competitive salary and benefits package

**Language:** en-US