Master Service Delivery Manager

5 days ago


Chigwell, Essex, United Kingdom CV Library Full time

Overview

">

The Contracts Manager will oversee the efficient daily management of contracts from inception to final account settlement, ensuring adherence to safety regulations, work policies, and electrical standards. The role delivers high levels of customer service to clients through effective communication, relationship building, and problem-solving.

Key Responsibilities
  1. Managing day-to-day reactive and planned preventative maintenance (PPM) service delivery.
  2. Leading, supporting, and developing your team to maintain professional standards and timely project delivery.
  3. Building strong collaborative relationships with clients to ensure excellent customer service.
  4. Overseeing accurate pricing, quotations, reviewing works, and invoicing.
  5. Ensuring all KPIs are met and delivered in line with client expectations.
  6. Procuring necessary materials for the contract.
  7. Proactively ensuring compliance with legal and best practice standards.
  8. Supervising and training less experienced supervisors and engineers, conducting 1-2-1s, and setting objectives for annual appraisals.
  9. Staying updated on new laws, regulations, and contract trends that may impact business goals.
  10. Acting as the primary communication point for resolving contract issues.
  11. Monitoring and reporting expenditure to the line manager regularly.
  12. Reviewing contract management methods, systems, and procedures for improvement opportunities.
  13. Engaging actively with clients throughout the specification and delivery of works.
  14. Gathering regular feedback from clients regarding engineer activities and work delivery.
  15. Communicating the company's commitment to excellent service delivery to customers.
  16. Raising accurate invoices weekly for each contract.
  17. Managing and promoting the company's Health and Safety and Environmental policies, and reporting any breaches to senior management.
  18. Assisting senior management with any reasonable request to aid service delivery.


  • Chigwell, Essex, United Kingdom R9 Recruitment Ltd Full time

    We are seeking an experienced Service Delivery Manager to oversee the delivery of high-quality services, ensuring all KPIs and client goals are met. The successful candidate will have a proven track record in managing day-to-day reactive and PPM service delivery.Key responsibilities include:Managing a team of contract professionals. Building strong client...


  • Chigwell, Essex, United Kingdom The Two Brewers Full time

    At The Two Brewers in Chigwell, were looking for an exceptional Service Delivery Manager to join our team. As an Assistant Manager, you will play a key role in delivering outstanding service that keeps our customers coming back for more.Youll thrive in a vibrant atmosphere where you can indulge your passion for exceptional food and drink. We offer:A...


  • Chigwell, Essex, United Kingdom NELFT NHS Foundation Trust Full time

    NELFT NHS Foundation Trust is a leading healthcare provider in North East London, Essex, Kent, and Medway. We are seeking an experienced Senior Podiatry Service Manager to join our dynamic team.Job Description:The successful candidate will be responsible for leading our Care Pathway Team for Community Foot Protection and Nail Surgery. This is an exciting...


  • Chigwell, Essex, United Kingdom CV Library Full time

    About the Role">We are seeking an experienced Contracts Manager to join our team at CV Library. As a key member of our operations department, you will be responsible for managing contracts from inception to final account settlement. This role requires a proactive approach to problem-solving, effective communication, and relationship building, with a focus on...


  • Chigwell, Essex, United Kingdom Pertemps London Full time

    We are seeking a highly skilled manual driver to join our team as a delivery driver at Royal Mail. As a delivery driver, you will be responsible for delivering mail and packages in a fully equipped Royal Mail van, providing excellent customer service and ensuring timely deliveries.Salary and Benefits:Our estimated salary for this role is £25,000 - £30,000...


  • Chigwell, Essex, United Kingdom RGE Services Ltd Full time

    Fire Contract Manager OpportunityRGE Services Ltd is looking for an experienced Fire Contract Manager to lead our team in the South East of England. The successful candidate will play a crucial role in ensuring compliance with fire regulations and industry standards.About the Job:Develop and implement contract management strategies to optimize service...


  • Chigwell, Essex, United Kingdom RGE Services Ltd Full time

    Job OverviewRGE Services Ltd OpportunityA fast-growing fire and security company in the South East of England is recruiting a skilled Fire Contracts Manager to drive contract success.Key Responsibilities:To manage daily contract operations, ensuring efficient service delivery.To lead and develop a team to achieve exceptional results.To build strong...


  • Chigwell, Essex, United Kingdom RGE Services Ltd Full time

    Firing Up Your Career:Join RGE Services Ltd as a Fire Contracts Manager and take your career to new heights! With over 35 years of experience in the industry, this leading fire and security company is looking for an ambitious and talented individual to manage fire contracts and drive business growth.Your Key Roles:Contract management: lead the delivery of...


  • Chigwell, Essex, United Kingdom Elysium Healthcare Full time

    We are seeking an Environmental Services Associate to join our team at Elysium Healthcare. In this role, you will play a crucial part in maintaining a safe and efficient environment for our patients by managing the removal of clinical waste, delivering and retrieving linen, and transporting oxygen canisters.You will be responsible for working closely with...


  • Chigwell, Essex, United Kingdom RGE Services Ltd Full time

    Contract Management OpportunityWe are seeking an experienced Fire Contracts Manager to join RGE Services Ltd, a leading fire and security company in the South East of England.About the Role:The successful candidate will be responsible for managing fire contracts, ensuring compliance with industry regulations and providing excellent customer service.Key...

  • Care Services Lead

    1 week ago


    Chigwell, Essex, United Kingdom Ad Warrior Full time

    Job Description:We have an exciting new opportunity for a Care Team Manager to join our team at Ad Warrior. As a Care Team Manager, you'll be responsible for managing the day-to-day operations of our care team and ensuring that our clients receive the highest level of care.Key Responsibilities:Lead the care team and oversee the delivery of care...


  • Chigwell, Essex, United Kingdom RGE Services Ltd Full time

    About the RoleWe are seeking an experienced Director of Electrical Services to lead our electrical services department.The successful candidate will have a proven track record in managing electrical services and teams, with a strong focus on delivery excellence and customer satisfaction.RGE Services Ltd is a leading provider of electrical services in the...


  • Chigwell, Essex, United Kingdom Compass Group UK Full time

    Job OverviewWe are seeking a dedicated and enthusiastic Food Service Assistant to join our team. As a key member of our kitchen staff, you will play a vital role in ensuring the smooth operation of our food service.Responsibilities:Prepare high-quality food that meets our clients' expectationsMaintain a clean and safe kitchen environmentAssist with food...


  • Chigwell, Essex, United Kingdom RGE Services Ltd Full time

    RGE Services Ltd: A Leading Fire and Security Company">At RGE Services Ltd, we pride ourselves on being one of the most innovative and fastest-growing companies in the South East of England, with over 35 years of experience in the fire and security industry.We are eager to welcome an experienced Fire Contracts Manager to join our team, taking advantage of...


  • Chigwell, Essex, United Kingdom The Two Brewers Full time

    Role OverviewWe are seeking a motivated Food Service Operations Manager to join our team at The Two Brewers in Chigwell. As an Assistant Manager, you will be responsible for delivering exceptional service and contributing to the success of our restaurant.


  • Chigwell, Essex, United Kingdom RGE Services Ltd Full time

    RGE Services Ltd is a highly respected provider of electrical and fire compliance services. We are seeking an experienced Electrical Contracts Manager to join our team in the South-East of England.ResponsibilitiesManage day-to-day contract operations, ensuring timely completion and client satisfactionLead and develop a team to maintain high standardsDevelop...


  • Chigwell, Essex, United Kingdom RGE Services Ltd Full time

    RGE Services Ltd has been at the forefront of the fire and security industry for over 35 years, providing innovative solutions to clients across the South East of England. As a leading provider of fire services, we are now seeking a highly skilled Fire Contracts Manager to join our team.Job DescriptionThis is a fantastic opportunity for an experienced fire...


  • Chigwell, Essex, United Kingdom YourCareer-Recruitment Limited Full time

    **Company Overview:** YourCareer-Recruitment Limited is a leading provider of recruitment services, specialising in roles within the care sector.**Job Summary:** We are seeking a highly skilled and experienced Multi-Site Registered Manager to join our team, working on behalf of a respected children's residential home in East London.As a Multi-Site Registered...


  • Chigwell, Essex, United Kingdom YourCareer-Recruitment Limited Full time £80,000

    Job Title: Senior Childcare Services Manager">Company Overview: YourCareer-Recruitment Limited is seeking a senior childcare services manager to join our team. As a Registered Manager, you will be responsible for overseeing the day-to-day operations of our residential children's home.">Salary: £55,000 - £65,000 per annum">Job Description:">We are looking...


  • Chigwell, Essex, United Kingdom RGE Services Ltd Full time

    Job DescriptionAbout RGE Services LtdA leading fire and security company in the South East of England is seeking an experienced Fire Contracts Manager to manage contracts reactive and PPM service delivery.Job Role:To oversee the effective day-to-day management of contract services, ensuring timely and quality delivery.To lead and develop a team to achieve...