Aftersales Technical Support Specialist

2 days ago


Watford, Hertfordshire, United Kingdom Kenton Black Ltd Full time

About Kenton Black Ltd

Kenton Black Ltd is a leading provider of technical support services, committed to delivering exceptional results for our clients. Our team of experts is dedicated to ensuring that our clients receive the highest level of service and support.

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Job Description

We are seeking a highly skilled Aftersales Technical Support Specialist to join our team. The successful candidate will be responsible for providing on-site corrective/preventative maintenance and offering after-sales technical and commercial support.

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Key Responsibilities:

  • Maintain and develop a good relationship with customers.
  • Foster a flexible approach to customer's needs.
  • Adhere to the company's and clients Health & Safety policies.
  • Present a professional image to customers through various communication channels.
  • Report progress or delays to the Service Manager.
  • Complete risk assessments, work reports, activity reports, and other documentation.
  • Carry out site tasks and activities efficiently.
  • Improve the client's system via recommendations and provide quotations for parts, consumables, plant upgrades, and refurbishment work when necessary.
  • Liaise with the sales team on potential leads.
  • Provide regular updates to the line manager on issues impacting the Company financially, reputationally, or operationally.
  • Perform commissioning work on standard equipment.

Requirements:

  • NVQ or higher in Mechanical, Electrical, or Chemical Engineering, or equivalent qualification.
  • GCSE or equivalent – English and Maths.
  • A full UK driving licence is required.
  • Experience in the water industry is advantageous but not essential.
  • Passionate about providing a first-class service to our customers.

Estimated Salary: £40,000 - £60,000 per annum, depending on experience.

Benefits: Competitive salary, opportunities for career growth, and a supportive work environment.



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