Rider Policy Specialist

5 days ago


London, Greater London, United Kingdom DELIVEROO Full time

Transforming the Food Industry

We are Deliveroo, a technology-driven company at the forefront of the rapidly expanding food delivery industry. Our mission is to make access to food more convenient and enjoyable for consumers while reducing risk and fraud.

About the Role

We are seeking a skilled Rider Policy Specialist to join our central team in London. The successful candidate will be responsible for developing and implementing policies to mitigate fraud and risk, working closely with cross-functional teams to ensure seamless execution.

Main Responsibilities

  • Develop and refine Rider Behavioural policy to curb rider fraud and abuse, enhancing consumer outcomes.
  • Project manage the introduction of new policies, from issue identification to post-launch monitoring.
  • Identify and close compliance adherence gaps.
  • Collaborate with internal stakeholders to provide expert knowledge on rider fraud and abuse.
  • Build relationships with global operations teams to share knowledge and best practices.
  • Conduct fraud impact and risk assessments, providing cost-benefit recommendations.

Requirements

  • 4+ years' experience in fraud, compliance, operations, consulting, or similar fields.
  • Data-driven and detail-oriented, with excellent analytical skills.
  • Proven project management experience, managing multiple projects simultaneously.
  • Experience with Looker and/or SQL is highly desirable.

Benefits and Growth Opportunities

At Deliveroo, we prioritize our employees' welfare and offer a wide range of competitive benefits. We believe in investing in our people's growth and development, providing opportunities to learn and advance in their careers. Join us and become part of a fast-growing startup in the exciting food industry


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