Customer Service Representative

4 weeks ago


Swindon, Swindon, United Kingdom Edenred Full time
Customer Service Advisor

At Edenred, we're passionate about delivering exceptional customer experiences. As a Customer Service Advisor, you'll play a critical role in building strong relationships with our customers, ensuring their satisfaction, and exceeding their expectations.

Key Responsibilities:
  • Provide top-notch customer service through phone, email, and chat interactions.
  • Effectively resolve customer inquiries and complaints in a timely and professional manner.
  • Identify and understand customer needs, and proactively offer solutions and additional services to enhance the customer experience.
  • Maintain accurate records of customer interactions and ensure adherence to company policies.
  • Collaborate with other departments to resolve complex customer issues.
Requirements:
  • Minimum of 1 year of experience in customer service or a related field.
  • Excellent communication and interpersonal skills, with the ability to build rapport and maintain composure under pressure.
  • Strong problem-solving and resolution skills.
  • High level of professionalism and a commitment to providing exceptional customer service.
  • Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
  • Ability to learn quickly and adapt to new technologies.
What We Offer:
  • A competitive salary and benefits package.
  • The opportunity to make a real difference in the lives of our customers.
  • Develop your skills and knowledge in a supportive environment.
  • Enjoy a positive and collaborative work culture.

We are an equal-opportunity employer and value diversity in our organisation. We do not discriminate based on race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.



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