Retail Supervisor

4 weeks ago

Long Eaton, Derbyshire, United Kingdom Toolstation Full time

About the Role

We're looking for a talented Retail Supervisor to join our team at Toolstation. As a key member of our store team, you'll be responsible for delivering exceptional customer service, supporting the Store Manager, and contributing to the overall success of our branch.

Key Responsibilities

  • Customer Service: Provide a great customer experience, answering questions, and resolving issues in a professional and friendly manner.
  • Team Support: Assist the Store Manager in managing the store, including tasks such as checking deliveries, stocking shelves, and maintaining a clean and organized store environment.
  • Sales and Service: Work with the team to achieve sales targets, provide product knowledge, and offer solutions to customers.
  • Branch Operations: Assist with branch operations, including opening and closing procedures, cash handling, and maintaining accurate records.

What We're Looking For

  • Customer Focus: A passion for delivering exceptional customer service and a commitment to understanding customer needs.
  • Teamwork: A willingness to work collaboratively with the team to achieve common goals.
  • Problem-Solving: The ability to think critically and resolve problems in a timely and effective manner.
  • Adaptability: A flexible approach to work, with a willingness to adapt to changing circumstances and priorities.

What We Offer

  • Competitive Salary: A competitive salary and benefits package, including a company pension scheme and life assurance.
  • Training and Development: Opportunities for training and development, including access to our Toolstation Academy programmes.
  • Recognition and Rewards: Recognition and rewards for outstanding performance, including bonuses and employee recognition schemes.

About Toolstation

We're one of Britain's fastest-growing multi-channel retailers of tools, accessories, and building supplies. We're committed to delivering exceptional customer service and providing a great place to work for our employees. If you're passionate about customer service, teamwork, and problem-solving, we'd love to hear from you.

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