Claims Specialist

6 days ago


Birmingham, Birmingham, United Kingdom PIB Insurance Brokers Full time

Job Title: Claims Specialist

Job Summary:

We are seeking a skilled Claims Specialist to join our team at PIB Insurance Brokers. As a Claims Specialist, you will be responsible for managing claims from across different products, such as Property, Liability, Marine, and Business Interruption.

Key Responsibilities:

  • Manage claims from across different products, ensuring service standards are met and/or exceeded.
  • Keep an efficient diary system for all claims, ensuring claims are chased as required.
  • Develop and maintain a full understanding of Acturis.
  • Provide the broking department and clients with claims information and reports as required.
  • Ensure complex claims are handled as per the group procedures.
  • Acknowledge all new claims to both clients and insurers and keep clients informed, and ensure best outcome on each claim.
  • Produce claims MI/claims reports when required.
  • Meet with clients and present claims information when required.
  • Undertake any other duties as requested by management on an ad-hoc basis.
  • Ensure personal CPD is managed and kept up to date by keeping skills and knowledge current.

Requirements:

  • Robust Property, Liability, Marine, and Business Interruption insurance claims handling experience.
  • Strong commercial awareness and full understanding of insurance claims procedures.
  • Passionate about the delivery of exceptional customer service experience, applying TCF and KYC methodologies.
  • Acturis system knowledge (desirable not essential).
  • Ability to use MS Excel, MS Word, and Outlook.
  • Cert CII, or working towards this or similar.
  • Highly organised and great time management.
  • Positive 'can do attitude' and natural problem solver, multi-tasker, along with high level of attention to detail.
  • Excellent communication skills both verbally and written.

About Us:

PIB Insurance Brokers is a dynamic insurance broker attracting individuals with a wealth of experience in the insurance market. We provide expertise across a broad range of specialisms including professions, property, construction, transportation, trade credit, real estate, leisure, construction, haulage, and charities.

Why Work For Us?

At PIB Insurance Brokers, we believe that working together as one team is better for our customers, our businesses, and our employees. We are proud of our success and growth and have been recognised for many industry awards across our business. If you wish to work for a company that truly puts people at the heart of their organisation, then we would love to hear from you.


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