Quality and Training Leader

4 days ago


Warrington, Warrington, United Kingdom Howard James Recruitment Consultancy Ltd Full time
Job Summary: As a Quality and Training Supervisor at Howard James Recruitment Consultancy Ltd, you will be responsible for delivering comprehensive onboarding experiences for new employees in the virtual call centre. This includes designing and implementing tailored training programs to empower team members and contribute to company success. Additionally, you will create and improve induction programs to ensure alignment with company values, culture, and objectives.

  • You will develop and maintain training materials, modules, and resources tailored to each client.
  • Conduct training sessions using various instructional techniques and formats.
  • Evaluate training effectiveness using feedback mechanisms and KPIs.
  • Familiarity with learning management systems (LMS) and e-learning tools is required.
  • A passion for employee development and commitment to a positive work culture are essential.
  • You must be willing to travel domestically and internationally to client locations during onboarding.

Benefits:

  1. A competitive salary of £40,000 - £60,000 per annum.
  2. Excellent career development and growth opportunities.
  3. Work-life balance initiatives.
  4. Employee recognition programs.
  5. An inclusive company culture.
  6. Discounted holiday benefits.
  7. 25 days holiday.


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